Marhaba Services FAQ

1. What are the services offered at the airport?
   1. Standard Meet and Greet Services

      
      
      

      This service includes:
      

      • Fast track check-in and immigration clearance
      • Hand baggage trolleys (upon request)
      • Buggy car transfer priority through the airport terminal (subject to availability)*
      • Access to the Marhaba departure check-in lounge*
      • * Available only in Terminal 1 and needs to be booked 24 hours prior to arrival/departure.

   1. Diamond Service
      This service includes:
      

      • Full escort and fast track check-in and immigration clearance
      • Porterage services
      • Hand baggage trolleys (upon request)
      • Buggy car transfer priority through the airport terminal *
      • Access to the Marhaba Lounge on departure. *
      • Access to the Marhaba check-in lounge at departures*
      • * Available only in Terminal 1 and needs to be booked 24 hours prior to arrival/departure.

   1. Family Services

      Marhaba Family Service is especially tailored to suit families and mothers travelling with young children or infants. The service can be extended to the family of minimum 2 and maximum of 4 passengers from the same family. Supplementary charges will be a

      This service includes:
      

      • Full escort and fast track check-in and immigration clearance
      • Porterage services
      • Hand baggage trolleys (upon request)
      • Baby strollers (upon request)*
      • Buggy car transfer priority through the airport terminal *
      • Access to the Marhaba Lounge on departure. *
      • Access to the Marhaba check-in lounge at departures*
      • Tailored to suit families and mothers travelling with young children or infants
      • Available to a family of minimum 2 and maximum of 4 passengers
      • Please note that this services can not be provided to transit passengers

   
   
   
   1. Transfer Services

      Service for passenger transferring between flights at Dubai International Airports. This could be either between terminals or within the same terminal.

      This service includes:
      

      • Full escort on arrival and handover tickets
      • Assistance through Transfer Desk formalities without baggage transfers
      • For Transfer between terminals coach services will be arranged
      Assistance with baggage identification for onward

   1. Marhaba Lounge

      Regardless of airline or class of travel, you can relax in style and enjoy the unique Arabian hospitality of the 24-hour Marhaba Lounge.

      The lounge offers an enhanced range of services for departing/transit passengers. The lounge can be used by any traveller and is not exclusive to those using Marhaba Meet and Greet services. No pre-booking is required.

   Terminal 1

   
   The departure lounge is located at the east end of the Terminal between Gates 123 and 125. It offers travelers the following services:

   Terminal 3

   
   The Marhaba lounge is located at the east end of Level 4 on the north side of the concourse, close to gate 230. The entrance to the Marhaba lounge is via a dedi

   
   
   Extra Services

   The following services can be booked only in conjunction with any of the Meet and Greet Services.

   • Limousine Services* Chauffer drive Limo service is available from the airport to any point in UAE and Vice versa

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2. How far in advance do I have to book a Marhaba service?
   • Book 24-hours in advance of flight time.
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3. Will my booking be confirmed immediately?
   • Subject to service availability.
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4. Can I alter my booking once it has been made? If so, how do I do this?
   • Yes, alterations will be accepted only if made a minimum of 8 hours in advance of flight arrival/departure to/from Dubai International Airport. To make alterations, send us an email on dnatamarhababookings@emirates.com or call 04-2162654
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5. How do I cancel an order request?
   • In case of a cancellation or amendment, the Marhaba office should be notified at least 8 hours prior to flight arrival/departure to/from Dubai International Airport. Send us an email on DnataMarhababookings@emirates.com
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6. Are there any charges for cancellation?
   • Refunds by Dnata Agents (full or in part) will incur an AED 25 cancellation process fee, except for the following cases.
   • If the passenger’s original visa has already been accepted at the Marhaba Sales Office, the visa delivery service charge is not refundable.
   • In the event that cancellation is made less than 8 hrs of the flight arrival/departure to/from Dubai International Airport, service charges will not be refundable.
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