Marhaba
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You can make contact about Assistance, Cancellation and Refund by completing the form below.
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Online Assistance
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Home
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Refund Assistance
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Note:
Refunds can be accepted and processed only at the Dnata office.
You must notify DNATA by facsimile or email of any amendment to or cancellation of your flight itinerary, at least 8 hours prior to your originally scheduled flight arrival or departure time or the charges for your Marhaba Services will be payable in full.
Charges for Marhaba Services are deemed to be incurred upon confirmation of your booking. Cancellations and amendments are subject to below conditions. No Shows will be charged in full.
No charges for cancellations except for the following cases: - If the passenger’s original visa has already been accepted at the Marhaba Sales Dnata office, the visa delivery service charges is not refundable.
- In the event that cancellation is made less than 8 hrs of the flight arrival/departure to/from Dubai International Airport, service charges will not be refundable.
For Refunds Contact Us
Tel no : +971 4 316 6666
FAX no : +971 4 316 6666
E-mail : WebSupport@Dnata.com
For Amendments/Cancellations
Tel no : +971 4 216 2654
Fax no : +971 4 220 0663
E-mail : DnataMarhababookings@emirates.com
Open 24-hours, 7-days a week.
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