Registration
- Why is registration important?
Although registration is not actually necessary until
booking and processing your holiday reservation,
it provides a host of other benefits that will enrich your
Dnata Travel experience. For example, our site caters
for visitors across the Middle East and the Levant, therefore,
any offers shown from the home page, for example, can be
from any destination that is served by Dnata Travel. By
registering with us, we can tailor our products to your exact
requirements, making sure you only see the packages
that you want to see. Other benefits include bi-monthly
newsletters keeping you abreast of the latest offers and
great discounts - unique to our subscribers.
For your convenience, the registration process is easy and efficient -click here to register
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- How do I change my registration details?
It is important that you update your registration
details. To do so, please go to My Profile
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- How can I unsubscribe to the newsletter?
Please use the ""UNSUBSCRIBE"" link found
at the bottom of every Newsletter. This will automatically
remove you from our Newsletter listing.
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Making our transactional process secure is of paramount
importance to us. By using the latest technology, we make
it far safer to transact through the Dnata Travel website than
it would normally be via a telephone line. If you wish to know
more about your security on this website, please read our
security policy. For more information about your privacy and
the data we collect from you, please read our privacy policy.
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Travel Documents
- How do I obtain my travel documentation?
At the time of booking, you will be able to select one of two options:
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Collection - Ticket retrieval can be made at the offices of the Dnata
Travel ticketing agent shown in your itinerary confirmation
e-mail message.
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Our ticketing agent will contact you within 24 hours (one working day)
to confirm delivery or collection arrangements according to your stated preference.
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- How do I check if my destination requires a visa?
You may be required to obtain a visa for some destinations.
If you require any further information on passport or visa
requirements, please contact the embassy of the country
to which you will be travelling to.
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- My passport is expiring soon. May I still travel?
Please ensure your passport is valid for the duration of your trip. Some destinations require that your passport is valid for a
certain length of time. Check with the embassy of the country
to which you will be traveling.
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- I have lost my ticket. What do I do?
If your ticket has been lost or stolen, you should report
the loss to the airline and your local police station. Lost
ticket rules vary by airline, and replacement tickets may
be issued only by the same airline on which the ticket has
been issued. Some airlines require that a new ticket must be
purchased. Refunds of lost tickets may only be issued
after six months have elapsed from the date of notification.
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- Must I purchase health insurance to travel?
We recommend the purchase of adequate travel insurance
for all overseas travel. Immunisation may be recommended
or required for your destination or stopover points. Please
check with the respective embassy for details.
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Technical
- On which browsers does the Dnata Travel website operate?
Dnata Travel fully supports MS Internet Explorer, version 5.5 and above. If you wish to transact online, do not use any MS Internet Explorer browser below version 5.5. This site also supports other browsers, such as Firefox, Safari, Netscape, and others.
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- How do I know which browser version I have?
Open your browser and click the ‘Help’ menu on your browser
window (sometimes Explorer may have a question mark
symbol that can also be clicked). Then click the “About Internet
Explorer” menu. The information displayed will then inform
you which browser you currently have installed on your computer.
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- What is the best screen resolution to use?
The Dnata website is optimised for a resolution of 800 x
600 and above. If you have a lower resolution, you can
still use the full functionality of the site however you may
need to use the scroll button on your mouse or computer
to see all the information displayed.
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