Lourdes' shrines are just a few steps from the hotel so that guests are able to visit several times a day on foot, without need of a car. Due to the fact that the establishment overlooks Bernadette Soubirous Avenue and is close to the Pont Vieux, it finds itself at the heart of life in Lourdes (banks, pharmacies, bars, shops, ice-cream parlours, and bookshops). The train station is approximately 1.5 km away. Tarbes-Lourdes-Pyrénées Airport is about 15 km away, Pau Pyrénées Airport is about 45 km from the hotel and Toulouse Blagnac Airport is about 180 km away. This family-friendly city hotel was renovated in 2010 and has a total of 293 guest rooms. Guests are welcomed in a lobby with 24-hour reception and check-out services.
It is a point of reference in Lourdes regarding accommodation for the disabled as it has rooms for people with reduced mobility and 5 high-speed lifts, with all parts of the hotel being accessible to people with reduced mobility. There is a café, bar and a restaurant on the premises. The hotel offers several meeting rooms for seminars, commemorations or festive meals, a shop selling souvenirs and clothes, free WLAN Internet access in the air-conditioned lounges, 25 channels in all languages both in lounges and in rooms, a panoramic pool, and a garage (fees apply). For an additional fee guests can take advantage of the hotel's room and laundry services. Rooms have an en suite bathroom with a shower, bath and a hairdryer. Amenities include a direct dial telephone, satellite TV, free safety deposit box, an automatic wake-up service and a reversible hot/cold air-conditioning system. Guests can take a refreshing dip in the hotel's heated indoor swimming pool.
Sun loungers and parasols are laid out for guests' use. There is a golf course about 3.5 km from the hotel.