The hotel is known for its location and its cleanliness. The primary amenities at this hotel are library, restaurant, bar and lounge, 24-hour front desk, elevator and free WiFi. Additional amenities include safety-deposit box, heating, safe-deposit box at front desk, terrace, facilities for disabled guests, smoke-free property, currency exchange and ironing service. Hotel Serapo accepts American Express, Diners Club, MasterCard and Visa for payment.

Pets allowed. The hotel is recommended for groups of friends and solo travellers. Business facilities available at the Hotel Serapo include business center, conference center and multiple large conference rooms. Swimming facilities available at this hotel include seasonal outdoor swimming pool. Wellness facilities include fitness facilities. Relax in one of the lovely 170 air conditioned rooms at Hotel Serapo.

The main room amenities are cribs and infant beds (complimentary) and air conditioning. Additional room amenities include bidet, complimentary toiletries, adjoining rooms and phone.