Location
The hotel is located in Banff, Alberta, in the heart of the Canadian Rockies and Banff National Park. The hotel is perched 750 feet above the Town of Banff, across from the Natural Upper Hot Springs and within walking distance of Banff Gondola. Calgary International Airport is approximately 145 km from the hotel.
Facilities
346 rooms are located on 8 storeys and can be reached by lift.

Staffed 24 hours a day, the reception desk provides a smooth check-in/check-out service. The hotel provides a newspaper stand, translation services, room service, a laundry service, a conference room and a business centre. Wireless internet access (for a fee) allows guests to stay connected while on holiday. Wheelchair-accessible facilities are available.

A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Services include a hotel shuttle bus.
Rooms
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures.

A balcony is among the standard features of some rooms. Rooms have a queen-size bed or a king-size bed. Valuables can be securely stored in a safe. Additional features include a refrigerator, a mini fridge and a tea/coffee station.

An ironing set is provided for guests convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked.

The hotel has family rooms and 343 non-smoking rooms.
Sports/Entertainment
The pool complex guarantees comfortable swimming with its pleasantly heated water, indoor area and childrens swimming area. The hot tub in the pool area promises pure relaxation. Leisure options at the hotel include a gym, a spa and a sauna.

For a fee, guests can also enjoy squash and massage treatments.
Meals
Various dining options are available, including a restaurant (with high chairs), a dining room, a café and a bar.
Payment
The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.