Frequently Asked Questions
What is my hold baggage allowance?...
What is my hold baggage allowance?
Answer:
The amount of baggage you can take is determined by two factors. Your flight provider and the regulations relating to security.
Upon payment of the airline’s hold baggage fee, clients will be entitled to the following hold baggage allowances (unless otherwise stated on your booking receipt).
Airline
Hold Baggage Allowance (pp)
Aer Lingus
20kg
Balkan Holidays
20kg on flight numbers beginning with BH
Easyjet
20kg
Flybe
20kg
Flythomascook
20kg
Jet2
22kg
Norwegian
20kg
Olympic
15kg
Ryanair
20kg
Sunway
20kg
Teleticket
Depending on the airline – All Baggage Allowances are on your email ticket.
Thomson Airways
20kg
Vueling
23kg
If your booking reference begins with ‘SCH’, this means that your flight is booked with a scheduled airline. To confirm the hold baggage allowance of a scheduled airline, you can log onto ‘My Trip And More’ or ‘Check My Trip’ which is shown on your flight booking confirmation.
If you are not booked on a scheduled flight and your baggage allowance is not mentioned within the table above, please access the Manage Your Booking facility on our website, and login using your booking reference and name. You will then be able to raise a CSR (Customer Support Request). We will action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure.
Alternatively, you may call our Customer Support department on 01 536 0820 which is open Monday to Friday from 8am – 8pm and Saturday to Sunday from 9am – 6pm.