Frequently Asked Questions

Answer:

If you have been sent a FLIGHT TIME CHANGE for a tailor made holiday eg flight and transfer (where the times have changed), we will send a revised confirmation to your email address.

If you have booked a transfer only after the confirmation invoice has been issued and you wish to change your booking in any way, we will inform your transfer provider of your request and will advise you if it is possible to make changes.

Please note that it may not always be possible to make the changes.

You will be asked to pay an administration fee of SAR50, and any further cost we incur in making the change.

You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible to make the changes.

To request the changes, please access the My Booking facility on our web-site, and login using your transfer booking reference number and name.   You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require.  We will then action your request within the next 3 business days.  Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively you may call our Customer Support department on STC 8008449546 / Other networks 8008500039 which is open 24 hours every day