Frequently Asked Questions
Cancelling a booking...
How can I cancel my booking?
Answer:
If your travel plans change and you must cancel your booking please do so at the earliest possible time as many products have strict cancellation and refund policies and in some cases are non-refundable (refer to your booking Terms & Conditions for full details). If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.
If you wish to proceed with the cancellation, please either access your booking using the My Booking facility on our website, advising us of your specific requirements or you may call our Customer Support team on STC 8008449546 / Other networks 8008500039 which is open 24 hours every day.
Please see below the dnata refund charges that are applicable IN ADDITION to any supplier cancellation fees:
Action
dnata Charge (SAR)
Refund of Air Tickets - Domestic
50
Refund of Air Tickets - International
100
Reissue of Air Tickets – Domestic
50
Reissue of Air Tickets - International
100
Revalidation of Air Tickets
50
Refund of Hotel Booking
150
Refund of Cruise Booking
150
Refund of Holiday Package (2+ products)
Sum of individual refund charge components
Refund of other Non-Air Products/Services
50 per product