Frequently Asked Questions

Answer:

If you wish to arrange special assistance, we strongly recommend that you contact our Sales Department to discuss your specialist assistance requirements before you book, to ensure that this can be arranged. Our experienced Sales Team will advise you on the next steps to be taken depending on the assistance you require.

Please note that if you make a booking without checking with our Sales Department in the first instance, certain providers may refuse carriage and you may not be entitled to a refund.

If you have already made a booking online or via our Reservations department and subsequently need assistance, please access the Manage Your Booking facility on our website, and login using your flight booking reference number and name.  You will then be able to raise a CSR (Customer Support Request), advising us of the assistance you require. We will then contact the provider on your behalf and reply to you.  Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively, you may call our Customer Support department on 01 536 0820 which is open Monday to Friday from 8am – 8pm and Saturday to Sunday from 9am – 6pm.