Frequently Asked Questions

Things to know or organise before you get to the airport....

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I would like to book meals or have a specific meal request.

Answer:

Many airlines offer the option to prebook an inflight meal before you travel.

If you are booked with a no frills airline, the option to prebook meals is not available for the following airlines; Easyjet, Flybe, Germanwings, Norwegian Airlines, Ryanair and Thomson Airways. However, for these airlines, an on board trolley service will be available.

If you are booked on a scheduled flight and your booking reference begins with SCH, meals are often included.  

If you would like to check whether meals are included on your flight, prebook meals, or request a specific meal type (eg. vegetarian meal), please access the  Manage Your Booking facility on our web-site, and login using your flight booking reference and name. 

You will then be able to raise a CSR (Customer Support Request), advising us of your requirements. We will then action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively, you may call our Customer Support department on 01 536 0820 which is open Monday to Friday from 8am – 8pm and Saturday to Sunday from 9am – 6pm.