Frequently Asked Questions

Answer:

A lot will depend on the terms and conditions that apply to your particular booking.  It may well be that changes are not possible at all, but in some cases they will be. 

To find out what changes can be made, please access the My Booking facility on our web-site, and login using your flight booking reference number and name.   You will then be able to raise a CSR (Customer Support Request).  We will action your request within the next 3 business days (except baggage allowance changes - see below).  Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively you may call our Customer Support department on STC 8008449546 / Other networks 8008500039 which is open 24 hours every day.

Please note:  Requests to add or increase baggage allowance on flights will be actioned within 7 days. However if your request to change your baggage allowance is for imminent travel within 3 days of departure, please telephone our Customer Support department on the above telephone number.

Please note that we will charge an administration fee of SAR50 to add or increase baggage after a booking has been made, in addition to any charges imposed by the airline.