Frequently Asked Questions

Answer:

In the first instance we strongly recommend that you contact our Reservations team to discuss the type of specialist assistance that you require before you book.  Our experienced Reservations team will advise you on the next steps to be taken depending on the level of assistance you require.

Please note that if you make a booking without checking with our Reservations department in the first instance, certain providers may refuse carriage and you may not be entitled to a refund.

If you have already made a booking online or via our Reservations department and subsequently need assistance, please access the My Booking facility on our web-site, and login using your flight booking reference number and name.   You will then be able to raise a CSR (Customer Support Request), advising us of the assistance you require. We will then contact the provider on your behalf and reply to you.  Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively you may call our Customer Support department on STC 8008449546 / Other networks 8008500039 which is open 24 hours every day