Frequently Asked Questions

Answer:

Any special requests that you make at the time of making your booking will be passed to your hotel however this is no guarantee that these will be fulfilled.

If you did not make a special request at the time of your booking, please access the My Booking facility on our website, and login using your accommodation booking reference number and name.   You will then be able to raise a CSR (Customer Support Request) to make your request. We will then pass this to the hotel provider within the next 3 business days.  Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively you may call our Customer Support department on STC 8008449546 / Other networks 8008500039 which is open 24 hours every day