Frequently Asked Questions

Answer:

We would very much like to hear from you if you encountered any problems or difficulties with your booking. This will enable us to investigate how the problem occurred and provide you with an explanation. In addition, we can prevent future occurrences of the same problem.

So we can investigate thoroughly, we ask you do the following:

Submit your complaint in writing by post to:

Please give us as much detail as possible. Include recipts, photos or other supporting documentation.

As valued dnata customers, we will acknowledge your correspondence within 14 days and reply within 28 days.