You must have adequate personal travel insurance cover.
To get a quote for travel insurance please visit our travel insurance page.

Your email receipt and supplier's ticket or voucher confirms your booking and you should carefully check the details shown. Please contact us immediately if any are incorrect.

Payment is required in full for your booking. We accept Mastercard and Visa (Visa Credit and Visa Debit) cards. Unfortunately we don’t currently support Electron cards. Information on payment methods is outlined on the website once you select your product.

All cancellations and amendments must be confirmed in writing. dnata Travel acts as an agent and therefore the cancellation and amendment charges contained within your tour operators booking conditions will apply.

We recommend you look at the official government Travel Advice website of the country you are visiting. This will give passport and visa requirements, plus travel and health advice for the country you are visiting.

We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We also strongly advise that you take out travel insurance to cover you and your party. We do not offer this over the phone but it can be bought on our website www.dnatatravel.com.

Some services on this website are provided through direct links with other travel related companies websites. Bookings made through these links will be invoiced by these companies and their terms and conditions will apply.

In most cases your baggage allowance will be 20kg, but this can only be confirmed on your tickets or the airline web-site.

The only data we collect from you is that required to deal with individual bookings. Your data is not passed on to any external companies for marketing purposes unless contracted to do so on behalf of dnata. Should you wish to have access to your data this can be requested at any time by writing to the address below.

You should find answers to most of your questions in our FAQs section.

To contact us regarding an existing booking, please visit the Manage Your Booking section of the website where you can raise a Customer Support Request (CSR). This enables you to log your request or query 24 hours a day, 365 days a year. We will respond as quickly as possible and no later than 3 business days.

You can also pay your final balance, print your accommodation/transfer vouchers and view your booking status in the Manage Your Booking section.